Delivery Policy

How much does shipping cost?

Absolutely nothing - we got you! We offer free UK shipping on all products.

Do you ship worldwide? Unfortunately, we’re only accepting UK orders for the time being. But, if you’d like us to offer international shipping in the future, drop us an email and we’ll see what we can do.
Which delivery courier do you use? Royal Mail.
When will my order be dispatched? We aim to send out orders by the end of the next working day. If there are any delays or mishaps, you’ll be notified by email as soon as possible.
How long does UK shipping take? We ship our parcels using the Royal Mail 2nd Class delivery service. According to their website, they aim to deliver 2nd Class parcels within 3 working days. Your package may arrive later, however, due to COVID-19 delays.
Where is my tracking code? Royal Mail 2nd class postage is not tracked, so you will not receive a tracking code when you order. If you haven’t received your goodies, please email us and we’ll do some digging for you.
Can I return my items? Of course! Please see our refund and exchange policy for details.
I haven’t received my item, what can I do? Oh no! If you haven’t received your order within 5 working days, email us at info@dotted-cosmetics.co.uk, and we’ll look into it for you.